We’re here to help. If you have questions about a product, need help with an order, or want to understand our policies better, our team is ready to assist you.

How to Reach Us

Email: Support@Catwela.com

Phone: +44 0203 889879

Hours: Monday – Friday, 9:00 AM – 6:00 PM (UK time)

We aim to respond to all messages within 1–2 business days.

Common Topics

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with tracking details. If you haven’t received it within 3 business days, please contact us with your order number.

Shipping & Delivery

We ship within the United Kingdom.

2 to 4 business days

1 to 3 business days via FedEx

Returns & Refunds

Returns are accepted within 30 days of receiving your order.

Items must be unused, in original packaging, and include proof of purchase.

We provide free return shipping.

Product Questions

If you need help selecting the right piece or have a question about our canvas wall art, feel free to reach out. We’re happy to assist.

Company Information

Legal Business Name: Articope Ltd

Trading Name (DBA): Catwela

Company Number: 13077351

Registered Address:

Catwela

24–26 Arcadia Avenue, Dephna House #105

London, N3 2JU

United Kingdom

Have a question about a product, an order, or need support?

We're here to help. Use the form below to contact us, or reach out via email or phone during business hours. Our team typically responds within 1 business day.